Debt Collection Agency, San Diego, CA

Phone 858-618-2676 • Toll Free 866-618-2676 • email info@vipadjust.com

Accounts for collection at V.I.P. range from $10.00 to $10,000.00 and more. The majority of balances are between $100.00 and $1,000.00, and average four to six months since the last delinquency. All validated accounts are acceptable for collection; no balance is too high or too low. Even the smallest debtor gets persistent attention.

CREDIT BUREAUS: 45-days after the date of assignment, V.I.P. reports all assignments with a balance of $50.00 or greater to the major credit bureaus, Equifax, Experian, and Trans-Union Credit Information Services. All listings remain public record for up to 7 years.

Should credit bureau listing be a service our client might not wish for accounts assigned to collection, the client must make our sales department aware prior to preparation of the collection agreement. We set up the client's account parameters accurately in accordance with those wishes. We always advise, however, not allowing bureau listings could seriously hamper satisfactory results. We regularly report all payment information to the bureaus, and update balances.

FEES: Our fees and collection percentages are negotiated individually for each office, fully disclosed and pre-approved by Collection or Purchase Agreement's prior to any assignment being made to our offices, or sale of accounts. Unpredictable fees and costs during collections might include charges for additional procedures during any legal process, or repossession, etc., all of which would be discussed on a case basis. Unpredictable fees and costs after the sale of portfolio accounts might include unexpected increases in documentation, etc. We welcome you to speak with our Sales or Investment Staff in regard to your particular needs.

SYSTEMS: V.I.P. utilizes state-of-the-art Columbia Ultimate (CUBS) Collection Software, rated the number one in the industry. We are continually upgrading our capabilities as new systems and programs become available. V.I.P. has organized its collection computer format to comply with METRO II Credit reporting requirements for accuracy and privacy, and the guidelines of the FCRPA , Federal Credit Reporting Practices Act. For ease of use, our office can accommodate a variety of methods for assigning accounts into our system beyond hand written: excel spreadsheet, 3.5 diskette or CD disc, e-mail or fax. Our intent is to make the assignment process as seamless as possible and a convenience rather than a burden to our clientele.

Assignments are processed the same day they are received and we send our clients printed acknowledgements for each batch. As required by the FDCPA , Fair Debt Collection Practices Act , V.I.P. notifies each individual account in writing within 48 hours that their account has been placed in our office for collection, then allows the 30 day “cooling off” period for the individuals to respond.

STAFF: V.I.P. hires only experienced collectors, and provides all new employees a pre-recorded FDCPA training lesson for all departments to insure compliance to the laws during business conversations. One of our goals beyond collections is to assure all assigned debtors be treated by our staff with proper courtesy and professionalism at all times during the collection process. New staff members are trained as needed to perform in compliance with the HIPAA(Health Insurance Portability and Accountability Act)medical guidelines.

PROCESS: Regardless of the size of the balance due, V.I.P. does more than just send out a series of FDCPA compliant form letters. Our front line collectors follow up with phone contact on a scheduled basis. The accounts will be worked until any possible resolution can be reached.

All assignments receive up to six automatic FDCPA compliant monthly letters, additional on-request letters, and scheduled collector phone calls all as part of our basic service.

Within 24 hours of assignment, all new assignments are automatically internet screened with ACCOLADE for the newest available addresses through a membership only division of the Postal Service, and through BANKO for new bankruptcy filings and Death Certificates filed within the past two years.

V.I.P. can supply an on-request computer inventory of all accounts assigned by each client, which includes coded activity reports on each account for a quick review of collection progress. Our client's receive our collection statement with a check representing collections for that period.

COLLECTION PAYMENTS: V.I.P. accepts incoming payments by MasterCard ®, Visa ®, and Discover Card ®. V.I.P. can receive Western Union ® Quick Collection payments deposited directly into our corporate client account. V.I.P. can accept and process electronic check payments by phone, can take direct deposit payments from authorized debtor accounts with signature authorizations, and can accept secure site internet payments through our web site.

V.I.P. will be happy to discuss your particular needs and consider any customization our contract might require to meet your specializations or specifications.

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